WATER NEWS
Watermatters has terminated business with Berkey Water Systems
March 14th, 2023Watermatters has been selling Berkeys since 2010. Berkey systems have been well loved by our customers for years. It is now time to end our relationship with Berkey due to ongoing ... More »
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News & Initiatives
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Watermatters has terminated business with Berkey Water Systems
Tuesday, March 14th, 2023Watermatters has been selling Berkeys since 2010. Berkey systems have been well loved by our customers for years.
It is now time to end our relationship with Berkey due to ongoing quality control issues that have emerged over the past year and a half. The increasing frequency and severity of these issues are no longer tolerable.
Specifically, the quality and performance of Black Berkey filtration elements that have been supplied to Watermatters by Berkey over the past 18 months have become increasingly unpredictable.
Despite extensive feedback and dialogue, New Millennium Concepts Ltd (the Berkey parent company) has demonstrated no genuine attempt to correct these problems. Consequently, Watermatters has stopped buying product from NMCL. This is a stunning turn of events given our long history as a Berkey dealer.
New source, new solution for Berkey users
Many of you are long time Berkey users who have become attached to the benefits of using a gravity system to filter your water. No worries. We have a solution.
After an extensive search, Watermatters has found an alternative filter to use with your existing Berkey system.- Made in the UK
- No priming required
- Comes with impressive performance test data for an extensive list of contaminant reduction capabilities
We are currently waiting for the arrival of the first shipment, due the first week of April 2023.
Price and further details will be available at that time.Remaining stock of Berkey stainless steel housings
We still have some remaining Berkey systems (Travel, Big, Royal, Imperial, Crown) in stock that will be outfitted and sold with the new filters, once they arrive.
We also have stock of stands for the steel gravity filters, and the original style of sight glass spigots.
If you have any questions or concern about this situation, do not hesitate to contact us at:
info@yourwatermatters.com
604-733-7888
3622 West 4th Ave, Vancouver
(between Dunbar & Alma) -
Important Notice to Berkey Customers
Saturday, January 21st, 2023If you have purchased Black Berkey replacement elements from Watermatters™ since August 2021 that you have stored for future use, or if your elements are in use and producing persistently cloudy water, it is very important that you read and take action regarding the following.
Watermatters™ has been receiving intermittent feedback from Berkey customers about Black Berkey elements that produce persistently cloudy water, or that are exceedingly slow to filter any water at all (despite being correctly primed).
There is no way for us to tell, in advance, if a particular set of Black Berkey elements will fail to perform properly. These deficiencies only become apparent upon priming the elements and putting them into use.Watermatters™ has been in dialogue with Berkey (New Millennium Concepts Ltd) about this situation. Until very recently, Berkey insisted that the problem was caused by our local water conditions… an explanation which we knew was not accurate.
It has been brought to our awareness that Berkey is now receiving similar feedback about faulty Black Berkey elements from Berkey dealers worldwide.
If you have unused Black Berkey elements purchased from Watermatters™ since August 2021, please prime them (see details below), and test their performance in your Berkey as soon as possible. Once you have performed this test and have confirmed that they perform as expected, the elements can be thoroughly dried out and put back into storage (see details below).
If your primed elements produce relentlessly cloudy water, or process barely any water at all (despite proper priming), please follow the warranty claim instructions below.
Black Berkey elements have a prorated two (2) year warranty (see details below). It is important to submit a warranty claim as soon as possible if you discover that your elements are faulty.
In the past Watermatters™ has endeavoured to handle product warranty issues with Berkey on behalf of our customers. However, Berkey (New Millennium Concepts, Ltd.) now insists that ALL warranty claims must be initiated by the end user (our customer) directly with Berkey’s warranty claim department. Watermatters™ cannot submit a warranty claim for you, however we will do everything we can to assist you during the claim process if you need to submit a claim.
Berkey promises a speedy resolution.Berkey Warranty Claim Process
Use this link to initiate a warranty claim for your Berkey product.
Contact help@yourwatermatters.com so that we can email you a copy of your product purchase receipt which will be needed for your warranty claim.Please accept our apologies for this inconvenience, should you encounter it.
We are here to help you get back on track to a satisfactory experience with using your Berkey.Watermatters™
604-733-7888
info@yourwatermatters.comTo prime your elements
Follow the written instructions that come with the elements or watch this video.
To dry out wetted elements for storage
Remove the elements from the Berkey chamber. Place them on a rack or elevated on a plate in such a way that there is air circulation on all sides and so that the elements will not be sitting in the water that drains out of them. Leave them to air dry completely. This may take a week or more, depending on ambient temperature and humidity. Once the elements are bone dry, wrap them in plastic and store in a dry location that is free of fumes.Warranty for Black Berkey elements
Black Berkey® Elements are covered under a two year limited prorated warranty, calculated in six month intervals. Warranty period begins from the date of receipt of the product by the original purchaser. -
watermatters has moved!
Friday, May 22nd, 2020watermatters is now located at 3622 W. 4th Ave in Vancouver, BC.
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Summer Water Challenge
Tuesday, July 30th, 2019If you are a freshwater lover and enthusiast here is a fun new challenge being launched this summer!
The #SummerWaterChallenge is a social media contest to encourage Canadians to get out to the water and connect. We know that the more time we spend with and near water, the more likely we will be to appreciate it and compelled to protect it.The Challenge is easy: sign up here, then make sure you get out to a water body—urban, wild or rural—at least once a week between the August and September long weekends. Take a photo of you (and anyone else!) in, on or near water and upload to social media with the hashtag #SummerWaterChallenge.
You will be entered into a weekly draw for LUSH prizes just for signing up, and every time you post. If you post every week between August 3rd and Sept 2nd, you’ll be entered in a draw for our Grand Prize: outdoor gear from Mustang Survival and Mountain Equipment Co-Op!
Besides winning prizes, it’s a great excuse to get out to the water this summer.
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Stop Commercial Water Bottling in BC
Tuesday, July 16th, 2019After consecutive years of drought in BC, it’s increasingly clear that
we need to manage our water resources with caution and care.
Prioritizing the use of water for people and nature—as opposed to
for profit—is an important piece of this puzzle.In September, municipalities, regional districts and First Nations
throughout British Columbia will vote on an important resolution:
asking the province to stop issuing water licenses to commercial
water bottling operations in the province.The vote will happen at the Union of BC Municipalities (UBCM)
convention, held between Sept. 23-27 in Vancouver…In April, the resolution was passed by all 53 members of the
Association of Vancouver Island Coastal Communities. Now it’s up
to the rest of BC.Click here to stand behind this initiative.
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